Refund Policy
Transparent refund and cancellation terms for Procux AI Platform
Last updated: August 12, 2025
Policy Overview
30-Day Money-Back Guarantee
Full refund within 30 days for new subscriptions
Cancel Anytime
No long-term commitments or cancellation fees
Pro-rated Refunds
Unused subscription time refunded on downgrade
24/7 Support
Dedicated support for all refund requests
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all new subscriptions to ensure you're completely satisfied with our AI Executive Platform.
Eligible for Full Refund:
- New subscribers within first 30 days
- First-time users of any subscription tier
- Upgrades within 30 days (difference refunded)
- Technical issues preventing platform use
2. Subscription Cancellation
You can cancel your subscription at any time through your account dashboard or by contacting our support team. Here's what happens:
Immediate Cancellation
- Access continues until end of billing period
- No additional charges after cancellation
- Data export available for 90 days
End of Billing Period
- Account converts to free tier (if available)
- Premium features are disabled
- Can reactivate anytime without penalty
3. Pro-rated Refunds
For certain situations, we provide pro-rated refunds based on unused subscription time:
Downgrade Scenarios
- Enterprise to Business plan downgrade
- Business to Starter plan downgrade
- Annual to monthly plan changes
Calculation Method
Refund Amount = (Days Remaining ı Days in Billing Period) ı Price Difference
Processed within 5-7 business days to original payment method
4. Non-Refundable Items
While we strive to be flexible, certain items are non-refundable:
- Subscriptions after 30-day guarantee period
- Add-on services or premium features purchased separately
- Custom enterprise integrations or development
- Accounts terminated for Terms of Service violations
- Third-party services or integrations
5. How to Request a Refund
Requesting a refund is simple and straightforward:
Option 1: Self-Service
- Log into your Procux AI dashboard
- Navigate to Billing & Subscriptions
- Click "Request Refund" next to your subscription
- Select reason and submit request
- Receive confirmation email within 1 hour
Option 2: Contact Support
Email: billing@procux.com
Live Chat: Available 24/7 in your dashboard
Phone: +1 (555) 123-PROC (Enterprise customers)
Include your subscription ID and reason for refund request
6. Refund Processing Times
Processing Timeline
- Request Review: 1-2 business days
- Approval: Same day (if eligible)
- Credit Card: 3-5 business days
- Bank Transfer: 5-7 business days
- PayPal: 1-3 business days
What to Expect
- Email confirmation of request
- Status updates throughout process
- Final confirmation when processed
- Receipt for your records
7. Dispute Resolution
If you're not satisfied with our refund decision, we offer a fair dispute resolution process:
- Internal Review: Request escalation to billing manager
- Executive Review: Case reviewed by customer success leadership
- Mediation: Third-party mediation if internal resolution fails
- Final Decision: Written resolution within 14 business days
Questions About Refunds?
Contact Information
Email: billing@procux.com
Support Portal: support.procux.com
Live Chat: Available 24/7
Phone: +1 (555) 123-PROC
Business Hours
Chat Support: 24/7 availability
Email Support: 24-hour response
Phone Support: Mon-Fri 9AM-6PM EST
Billing Team: Mon-Fri 8AM-8PM EST